Reputation & Social


Reputation & Social

The rise of social media has posed a significant challenge for brands accustomed to one-way communication.

At our company, we excel at fostering meaningful interactions between customers and brands within the realm of communication.

By implementing purpose-driven positioning initiatives and leveraging the power of employee ambassadors, we not only safeguard and nurture brand equity but also facilitate robust relationships between customers and brands.

Our approach

An experienced, multicultural and diverse team of social media professionals will help our clients upgrade their social media presence and engagement to the next level!

Thanks to our distinctive data-driven approach, we start from conversations listening and trends analysis to shape the most relevant communication for our clients’ users; we use social-first and AI-powered creativity and technology to make it memorable.

Then, we leverage on influencers, KOL and digital PR to amplify Brand communication and create WOM. But there is more: we know that engaged users and employees are our clients’ best ambassadors.

That is why we specialized in designing internal and external engagement strategies that foster UGC and strengthen brand reputation and positioning from the bottom.

How we can help

  • Social Media Management
  • Employee Ambassador & Internal Communication
  • Digital PR & Corporate
  • 01

    Social Media Management

    We build relevant social media presence, studying user behaviors and conversations, trends and use of data, to shape communication.

    We manage end-to-end social media operations from strategy & intelligence, channels and community management, special activations, monitoring & reporting and web listening.

  • 02

    Employee Ambassador & Internal Communication

    We strengthen brand reputation and consolidate positioning through the design of integrated projects of personal branding, employee ambassador dynamics and internal activations.

  • 03

    Digital PR & Corporate

    We engage employees in corporate communication strategies, encouraging their participation in the dissemination of corporate content, and deploying digital training and webinars.

    We leverage on influencers and KOL to amplify brand messages and create WOM on products.


Find out more about our services for leading companies, always people-centered and with a multi-disciplinary data-driven approach.


Business & Growth Strategy


Data Strategy & Analytics


Product & Service


Pricing & Revenues Management


Physical & Digital Channels Orchestration


Salesforce Effectiveness


Customer Value Management


Brand Positioning & Communication


Sales & Marketing Cost Optimization


Process Redesign & Change Management




Unlocking insights on Media ROI: hear the difference with data-driven precision
Case Studies

Unlocking insights on Media ROI: hear the difference with data-driven precision

3 min read
Women in Drupal Awards 2022 

Women in Drupal Awards 2022 

3 min read
What is Personalisation?

What is Personalisation?

4 min read
JAKALA (formerly FFW) Honored With 2022 Acquia Engage Award

JAKALA (formerly FFW) Honored With 2022 Acquia Engage Award

4 min read