Jakala: Unparalleled Higher Education Expertise

Chaney Kourouniotis

Chaney has run marketing and communications teams at both Stanford University and UC Berkeley; prior to that, she co-founded a boutique consulting agency, World Education Group, that assisted smaller universities with international student recruitment. Before joining JAKALA, she served as the Director of Marketing and Customer Experience for Rick Steves' Europe.

A graduate of Stanford and Georgetown, she has worked in and around academia for most of her career; in her current role as Director of Client Success at JAKALA, she supports Ivy+ and major state institutions with large-scale web and digital projects.

Noteworthy accomplishments as Higher Education leader:

Rolled out a site overhaul for Stanford’s Freeman Spogli Institute that encompassed 38 subdomains and was used as a template for subsequent redesigns around campus, including stanford.edu
Implemented Salesforce and marketing automation for UC Berkeley's Master of Laws program to manage recruitment, admissions, student services and alumni relations.
Featured presenter at LSAC conference, topic of using Salesforce in law school admissions.
Co-founder of first US student recruitment agency to be certified by the American International Recruitment Council.

Chaney's Topics of Expertise

Chaney is one of our most prolific and knowledgeable expert speakers. She uniquely taps into her experience as a marketing and communications leader at UC Berkeley and Stanford, while also applying insights from her experience advising cutting-edge strategy for JAKALA clients within higher ed and beyond.

Solution_ActivationEngagement_Reputation&Social

Change Management

Change management and technology adoption support in higher education

Solution_Strategy&Design_Physical&DigitalChannels

Digital marketing & communications strategy

Chaney has led marketing and communications teams at both Stanford University and UC Berkeley

Solution_Strategy&Design_Business&GrowthStrategy

Effective discoveries that engage stakeholders

How deep-dive discoveries uncover insights driving confident decisions & stakeholder buy-in.

Solution_Strategy&Design_SalesforceEffectiveness

Communicating about technology

Chaney breaks down technical info into practical insights that empower understanding.

How WebOps Moves Your Mission Forward

An article and video providing conversational insight into how WebOps provides a foundation to help you navigate our continually changing world in a way that allows your teams to have participatory, instead of reactionary roles in your digital strategy.

Link to Article

Video: How to Build a University Website That Actually Works

A university website should support your mission, not be a chain around your ankle taking up time that could be spent achieving your goals.

Watch the Video

How Higher Ed Can Improve Analytics Governance with GA4

We break down how partnering with internal teams and creating university-wide alignment can help establish clear guidelines on how data is managed and utilized.

Chaney Kourouniotis

Chaney's Topics of Expertise

Change Management

Digital marketing & communications strategy

Effective discoveries that engage stakeholders

Communicating about technology

"Nine times out of ten, when you hit an obstacle in this work, you're not dealing with a budget problem or even a technology problem.

You're dealing with a people problem."

Higher Ed Digital Insights By Chaney

How WebOps Moves Your Mission Forward

Video: How to Build a University Website That Actually Works

How Higher Ed Can Improve Analytics Governance with GA4

Learn More About Our Impact in Higher Ed

Explore more expert insights for higher education leaders. Learn about the transformative impact we've made with leading institutions of higher education.