Congratulations, you’ve finally launched a brand new site or platform at your organization! After all your blood, sweat and tears, it’s time for your users to log in and discover how much easier their jobs are now.
Wait… where is everyone going?
Transitioning to a new technical tool can be overwhelming for users. When documentation and training resources follow a one-size-fits-all approach, users can be left feeling confused, apprehensive, and their goals (and your new system’s potential) unfulfilled. Whether you’re rolling out a new web platform, workflow or back-end system, your success is ultimately tied to users’ ability to thrive in it.
Below is a recording of a featured presentation, “Adoption Support: Getting Users Onboarded (and on board) with a New System”, our Director of Client Success Chaney Moore most recently shared at the Pacific Northwest Drupal Summit.
In this presentation, Chaney shared best practices for immediate and long-term adoption support, discussed the power of feedback loops and how to create a training plan tailored to your organizational needs, starting in the project’s early phases. This presentation on one of our most popular topics includes real-world examples that can provide a reliable guide to successful adoption support.
