Voices

Brands used to build desire. Now they frantically chase attention

5 min read

Published on September 29, 2026

Brands used to build desire. Now they frantically chase attention
Luxury knew the value of waiting. Then it started running like a headless chicken in stilettos. An insight by Ashleigh Fox, Senior Marketer and Content Strategist at JAKALA

Speed is not harmless

There is a real paradox at the heart of branding today: the faster brands move, the more they risk looking the same.

That sounds wrong, because speed still feels modern. Faster launches, faster content, faster reactions, faster conversion. In many companies, speed is still taken as proof that the brand is alive and delivering results. Corporate leadership sees rapid momentum as performance, confusing activity with actual progress. But speed does not only change how a brand works. It changes what a brand feels like.

Brands are not built at the pace they are now asked to perform. They are built through repetition, consistency, restraint, and memory. They are built over time. Yet the system around them rewards the opposite: instant results, constant visibility, and short-term proof. That is where the drift begins.

The problem is not movement. It is movement without patience

For a long time, brands understood something we now seem to have forgotten: time can add value.

Anticipation matters. Waiting matters. Repetition matters. Meaning takes time to settle. A brand does not need to be in motion every second to stay desirable. In many cases, distance is part of the appeal.

Today, that logic has flipped.

Immediate already feels too slow. Brands are expected to react in real time, launch all the time, feed every channel without pause, and reduce the gap between desire and transaction as much as possible. Efficiency has become the default language.

But efficiency is not the same thing as value.

When everything speeds up, brands stop being selective about what they can do and shouldn't do. They start producing. They start reacting. Every anxiety becomes another launch, another campaign, another extension, another reason to stay visible. Somewhere along the way, many brands did not just get faster. They let speed start making decisions for them.

And that is when movement starts to empty out meaning.

What looks like momentum can actually be drift

Brands rarely lose themselves in one big moment. They lose themselves little by little.

A campaign here. A partnership there. An influencer collaboration that seemed brilliant until their scandal became the brand's problem (sorry Ye!). A new category. A new service promise. A shortcut in the name of relevance. Each move makes sense on its own. Together, they can blur the brand.

From the outside, that blur can still look like momentum. The dashboards are active. The calendar is full. The brand is visible, talked about, always in circulation. But visibility is not the same thing as distinctiveness, and activity is not the same thing as clarity.

This is why one hard truth matters so much: what brings results today can damage value tomorrow. Short-term performance can drive growth. Long-term brand building creates value. Those two things do not always pull in the same direction.

That is not an argument against performance. It is an argument against mistaking performance for brand health.

Luxury is not the whole story. It is the clearest warning sign

This is why luxury matters so much in this conversation. Luxury is not the only category facing this problem. It is simply the one where the consequences show up faster. Luxury was built on values the mass consumer goods market has spent years trying to remove: anticipation, ritual, distance, permanence, and the idea that some things are worth taking time for.

Luxury understood something many brands forgot: waiting was not always friction. Sometimes waiting was part of the product.

That is why luxury makes the problem easier to see. The moment a luxury brand starts behaving like every other growth machine, the loss is easier to feel. The brand may become more visible, but it also becomes more familiar. And once a luxury brand becomes too familiar, part of its power starts to fade.

This is also why the return to fundamentals should not be read as nostalgia. It is not about going backward. It is about correcting course. It is what happens when brands have moved too quickly, stretched too far, and trusted their own constant output more than meaning.

Luxury simply makes that truth harder to hide. But the lesson goes far beyond luxury. Any brand can expand faster than its meaning. Any brand can become overactive and under-defined. Any brand can start mistaking movement for relevance.

Customers do not experience strategy. They experience translation

Most brand problems are not a lack of ideas. They are a lack of alignment.

The strategy is often there. The language is often there. The positioning may even be right. But customers do not experience brand strategy presentations or positioning documents created in agency boardrooms. They experience how well the brand is translated into reality.

They experience whether the campaign promise survives the product. Whether the product story survives the store. Whether the service truly matches the price. Whether a new extension feels like a natural move or just another attempt to stay visible.

That is why a brand is only as strong as its weakest touchpoint. Customers do not experience the org chart. They experience the gap between teams and the disconnect between conflicting visions and priorities for the brands.

And those gaps are where brands lose themselves.

One team is focused on acquisition. Another on retention. Another on retail targets. Another on content volume. Another on customer experience. On paper, they all serve the same brand. In reality, the customer often feels the seams. And seams are dangerous, because every inconsistency tells the truth faster than the strategy deck ever will.

Complexity is growing faster than clarity

The problem gets worse as brands grow.

The more a brand expands, the harder it becomes to stay clear. More markets, more categories, more formats, more touchpoints, more teams, more data, more layers of optimiszation. None of that is wrong in itself. But without strong filters, scale does not deepen meaning. It spreads it thin.

This is where positioning becomes very simple. Trying to speak to everyone does not make a brand stronger. It makes it less precise. And once that precision goes, the brand starts to lose its edge. Complexity grows faster than clarity, and the more a brand scales, the harder it becomes to stay clear.

That is the quiet danger. Brands do not usually become irrelevant because they stop speaking. They become irrelevant because they start saying too many things at once.

The return to fundamentals is not conservative. It is necessary

Most brands do not need more ideas.

They need better decision-making criteria and more common sense.

They need to recover the ability to say no. No to incoherent extensions. No to relevance theatre. No to the idea that every opportunity needs activation. No to the idea that every piece of marketing needs an immediate, trackable ROI. Some of the most powerful brand-building - the iconic magazine spreads, the TV spots that became cultural moments - inspired millions without tracking every impression or click.

That is the uncomfortable part. Data explains the past. Strategy builds the future. What got a brand here will not necessarily get it where it needs to go next.

The brands that will matter tomorrow will not be the ones that move the most. They will be the ones that still know what not to move. The ones that understand that clarity is not a final layer added in communication. It is a discipline protected at every stage of growth.

In that sense, fundamentals are not old-fashioned. They are what remains when the noise stops working.

 
 
 
 
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Final thoughts

Digital is often blamed as one of the reasons brands drift. It made everything faster, more available, more immediate, more exposed. That is true. But maybe digital did not create the drift so much as reveal it.

And if it revealed it, maybe it can also help repair it.

Maybe the next chapter is not about making digital smoother. Maybe it is about making it less dead.

Think about what magazines once did: they created aspiration, not just information. Those glossy pages you'd tear out and keep. The campaigns that made you dream. Digital optimised that away in the name of efficiency. Maybe the next chapter is about bringing back inspiration alongside the data. Less polished sameness. More texture. More memory. More intention.

For me the most interesting future for brands may be a kind of digital wabi-sabi in: the Japanese aesthetic that finds beauty in imperfection and impermanence.

In digital branding, it means choosing human texture over algorithmic smoothness.
 
The slight irregularity that proves something wasn't optimised to death.

A scroll that catches slightly instead of gliding perfectly. A cursor that leaves a faint trail.
 
Text that shifts subtly as you read it. An animation that doesn't loop seamlessly.
 
A deliberate glitch in the transition. Loading states that feel handcrafted rather than generic. The digital equivalent of a brushstroke you can see, proof that a human decided this mattered.

A little less algorithmic efficiency, a little more human tension. In that sense: the perfect imperfections.

Because the point was never to make brands faster. 

It was to make them worth waiting for again.

The brands that stand out will be the ones that use technology to move faster without sacrificing originality, judgement or voice.

That’s the balance we help organisations build..


Want to discuss?

Ashe portrait 6-1

Ashleigh Fox

Senior Marketing Manager and Content Strategist, JAKALA France, UK, and Nordics.

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