Energy & Utilities transformation

The Energy & Utilities industry is dealing with some major changes.

The electric and sustainable mobility, and the progressive digitalization of both homes (smart homes) and cities, are just some of the challenges that brands will have to face. Companies are now getting ready to change their role in the market, and go beyond from being traditional commodity suppliers to become real solutions providers.
Energy & Utilities transformation

Challenges

The obstacles to be overcome by companies to speed up business dynamics and compete on the market.


How to manage the end of a protected market?

The price-protected regime era is coming to an end in the electric and gas industries. It is time for companies to rethink their offer and provide a superior customer experience able to speed up customers’ onboarding process.

How to become a customer-centric organization?

The offer is based on undifferentiated core products. For this reason, companies must focus and rely on their services to develop a competitive advantage. It is essential to rethink their marketing and customer loyalty initiatives and turn users into real customers.

How to increase revenues in a highly regulated market?

The commodity market is now mature, and companies are seeking for new sources of revenue-stream. The main players of the industry are now selling new “downstream” products as a primary alternative, and this requires the creation of dedicated business units.

How to face digital transformation?

Digitalization represents a great opportunity for transformation. To seize this opportunity, companies must diversify their product range and simplify their business processes in order to reduce costs.

Business advisory services

We support our clients in the development of effective strategies aimed at unleashing their full growth potential.


Data & analytics

We adopt a bottom-up approach when defining a strategy: our strategic intuition is always supported by advanced analyses and data.


Implementation

We support our clients in the implementation of the strategy and business solutions we design for them.


Customer engagement & loyalty programs

Customer experience design

Onboarding process

Incentive programs

Geo marketing

Business Intelligence

Gamification program
Industry

Energy & Utilities

Solutions

Digital experience - Consumer engagement